North Woodlands Medical Centre ~ Brantford, Ontario
North Woodlands Medical Centre~ Brantford, Ontario

Virtual and Phone Visits During Covid 19 Pandemic


Our clinic is starting to offer virtual care. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the province of Ontario. Others have been provided by vendors like Google or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to visit a hospital or other health care facilityif necessary, for a physical examination.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools.


To help us keep your information safe and secure, you can do the following:

• Understand that emails, calls or texts you receive are not secure in the same way as a private

appointment in an exam room.

• Use a private computer/device (i.e., not an employer’s or third party’s computer/device), secure accounts and a secure Internet connection. For example, using a personal and encrypted email account is more secure than using an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.


You should also understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the emergency department when needed (including for any urgent care that may be required).

If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different health care provider or another health care centre where you can be seen in person.

However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.

By providing your information, you agree to let us collect, use or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care.

In particular, the following means of electronic communication may be used.

• Email:

• Videoconferencing:

• Website/portal: Ocean Messaging and forms (currently DR VINCENT only-April 2020)

Important Update Monday September 28th, 2020,


The Covid Testing Centre has moved to the Brantford Civic Centre

see below for new details:


COVID-19 Assessment Centre relocation and expanded hours


The BCHS COVID-19 Assessment Centre operations will be relocated to the Brantford Civic Centre at 79 Market Street South, with testing to begin at 8am on Monday, September 28. Expanded assessment centre hours will be in effect on September 28, which are as follows: Monday to Friday from 8am to 10pm and Saturday and Sunday from 8am to 6pm. The Ministry of Health has issued updated COVID-19 testing criteria. BCHS will continue to encourage people to book COVID-19 testing appointments in advance by emailing with their name and telephone number, or by calling the hotline at 519-751-5818. For more information, please visit


See link below for guidance.

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